Clubmark Criteria - Policies & Procedures

The LTA has produced a range of resources and best practice documentation to assist you in developing your clubs policies and procedures. Resources have been developed under the categories of child protection, equality and diversity, codes of practice and health and safety. 

Equality & Diversity Policy

This template sets out the behaviours, attitudes and procedures that need to be in place to ensure everyone is treated fairly and with respect.

Equality and Diversity Policy 

Equality Diversity and Inclusion Training

This training looks at how tennis venues, volunteers and coaches can create the right environment and how to manage and challenge difficult situations.

It covers a wide range of areas protected by law including: age, disability, ethnicity, sexual orientation, religion, gender, and gender reassignment.  The training will highlight how and why to consider and address these issues in order to grow and sustain tennis and avoid poor practice.

All licensed coaches and two volunteers from each Clubmark Club will need to have attended this training by January 2015.

Equality, Diversity and Inclusion Training

To book onto a course please click here

Safeguarding Children and Young People Policy 

This policy outlines the key principles of safeguarding children in a sports environment.  Every club should endeavour to protect all children that use its facility or access the tennis activities to ensure a fun and safe environment at all times.

Safeguarding Children and Young People Policy

Well-being check form

Safeguarding Adults Policy 

The Safeguarding Adults policy has been developed to recognise that procedures need to be put in place to protect adults, including those at risk, so that they are safe from harm and have an enjoyable tennis experience.

Safeguarding Adults Policy

Safeguarding Course: Safety and Well Being  in Tennis

Head Coach and Welfare Officer plus one volunteer is required to attend.

Certification required.

This Safeguarding training will support the Welfare officer in how to promote safety and well-being within their tennis venue, for children, young people and adults at risk. We ask that everyone who takes on the role of Welfare Officer attend this training. 

Promoting Safety and Well-Being in Tennis

To book onto this course, please click here.

Code of practice for working with children and young people

The Welfare Officer, coaching team and all those who regularly work with children and young people need to be aware of, and familiar with the code of practice. Acting professional at all times, helps prevent incidents and allegations and aims to highlight potential conduct and poor practice issues. 

Code of Practice for Working with Children and Young People

Supervising, travelling and overnight trips

Careful planning is required for anyone working or volunteering with children and young people who are in a position of supervising, travelling away or attending overnight trips. This guidance seeks to support in preparing for day trips and overnight trips.

Recording and publishing images policy 

Anyone planning to use photographic equipment at events is required to register at each event. Consent is always required from parents/ carers to take photographs or film children and young people and again before printing or using the image or film.  

Accident report forms

It is important to keep track of incidents and accidents, as sometimes these can be prevented if the management committee were made aware of hazards.  Provide a simple process for recording incidents and accidents.

Accident and Report Forms

Risk assessment policy

All facilities carry risk, but it is the responsibility of the management committee to limit these wherever possible.  As a minimum operational standard, clubs would be expected to assess the facility annually and highlight and repair any obvious issues.  There also needs to be an on-going process for dealing with maintenance issues.

Risk Assessment Policy 

Feedback: comments, complaints and suggestions policy

It is important that members and users have the opportunity to provide comments, complaints and suggestions. This is also an excellent way to gain an understanding of members and user’s needs, as well as get ideas for new activities and sessions.

The management committee volunteer their time to support the running of the facility.  It is inevitable that issues will arise and it is important to have a system in place that allows members/users to log an issue, but it is equally important to assist the volunteers in dealing with complaints.

Most grumbles turn into larger problems as members/users do not have a process in which to provide feedback or raise comments – having a clear process removes this barrier and opens up communications for smooth resolution.

Place to play pledge

The club pledge replaces the need to display all the policies that a tennis venue has read, understood and signed in order to promote safety and well-being within its venue. All committee members must sign this pledge before it is displayed at the place to play.

 The pledge includes:

  • Equality and Diversity Policy;
  • Sign up to and display the Governments Sport Charter to end homophobia and transphobia;
  • Safeguarding Children and Young People Policy;
  • Code of Practice for Working with Children and Young People;
  • Safeguarding Adults Policy;
  • Recording and Publishing Images of Children and Young People Policy;
  • Accident and Emergency Information;
  • Well-Being Check Form (Accident Report Forms);
  • Risk Assessment Policy; and
  • Feedback; Comments, Complaints and Suggestions Policy. 

A pledge will be sent to you once the status of Clubmark has been received.